FAQ

General Questions

Shipping

Dropshipping / Amazon FBA


General Questions

What kind of customer service do you offer?

We’re truly here for our customers. If you have any questions please contact us via our

  • Contact Us page
  • call us either at (800) 875-7717 or (224) 567-6031 Mon-Friday from 10am to 5pm CST
  • If you leave a message or email us, you can typically expect a response within 1 business day at support (at) hjcloseouts.com

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Do I need a reseller license to buy from H & J Closeouts?

No, you do not need a reseller license to buy from us.

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Do I need to register before I make a purchase?

Unlike other companies, we don’t require you to register an account with us before making a purchase. We like to be extremely transparent with our pricing and our policies, so we keep everything open. However, if you do register during your purchase you can easily track your orders and shipping.

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My shipment was short / defective / damaged / the wrong items

We know that issues can arise: sometimes orders are short shipped, merchandise is broken, defective or the wrong product is sent. Even though we do our best to minimize these problems, they do occur.  When this happens, please contact H&J by Phone or Email to address the issue.

There two options

  •  Sending new product
  • Refund / credit

What’s your return policy?

  • H&J Closeouts will accept a return no later than the 14 days from the date of shipment.
  • Please note returned orders are subject to a 20% restocking fee.

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Shipping

Where do you ship?

We ship anywhere in the world.

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Does Free Shipping include international shipping or shipping outside of the continental United States?

Our free shipping policy only applies for shipping within the continental United States and DOES NOT include international shipping or shipping outside the continental United States (i.e.: Hawaii, Alaska, and Puerto Rico).
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Dropshipping / Amazon FBA

Do You Have A Product Feed?

We absolutely do have a product feed, and it’s updated every 12 hours automatically.

Do you dropship?

Yes, we drop ship and will ship your packages blind so no one will ever know you used H&J Closeouts. Our return and shipping policies still apply for drop shippers, so please read those policies to fully understand our shipping and return policy before drop shipping with us.
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Does your company ship to Amazon?

Yes, we will ship to Amazon provided that you supply the correct labels.
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